TrueOnline

TrueOnline has always brought and developed the latest technology in broadband internet in Thailand. We have always been the leader in Thailand with our highspeed internet service, connecting individuals, families, organisations and Thai society together. TrueOnline’s quality products and services have been recognised globally with awards, including the Frost & Sullivan Award for broadband service, the COPC Customer Operation Performance Award for call centres, the Marketeer Magazine Award for the most subscribed home internet brand and the BrandAge Magazine Award for Thailand’s Most Admired Brand 2020.

TrueOnline’s latest product, True GigatexFiber, has led Thailand’s telecommunications industry by offering extreme broadband experience, accessible to all Thai people. Offering up to 10 Gbps on the largest bandwidth as the world’s biggest transmission channel with the Core Intelligence Network (ASON) system that provides an intelligent smart backbone system, True GigatexFiber answers all applications requiring hi-speed connectivity, such as large data transmission with a real 1-Gbps experience WiFi Router for VDO streaming, VDO Conference, UHD (4K) TV, and other various applications and content.

True GigatexFiber by TrueOnline is now bringing hi-speed internet nationwide, leading Thailand into the real highspeed technology era of the future.

TrueOnline’s hi-speed home Internet via FTTx offers the fastest and most reliable Internet connection to our customers. Our hi-speed home Internet FTTH service supports Quad Play services that include broadband up to 10 Gbps, clear voice, Ultra-High Definition (UHD) TV and the ability to connect to a super hi-speed mobile hotspot device (equivalent to 4G), meeting the requirements of both residential and small business subscribers.

The broadband service via FTTx helps drive the growth of Thailand’s hi-speed Internet market, significantly increasing TrueOnline’s market share in Metropolitan Bangkok. As the first operator to launch 1-Gbps fibre optic internet service in Thailand with the real 1 Gbps WiFi experience at home, TrueOnline has managed to differentiate itself from other competitors by offering the best & smartest service experience and solutions for people and businesses.

TrueOnline’s innovative services are offered to our valued customers;

  • Band Steering : A new technology that combines home WiFi signals into 1 SSID. Customers can enjoy their WiFi coverage at the fastest speed and the more stability with seamlessly bandwidth switching.
  • The Gigatex MESH WiFi : To resolve WiFi dead zone and get strong WiFi coverage to every corner of home with True Gigatex Mesh WiFi. No LAN wiring, no installation fee, and only 1 SSID in home WiFi for all devices.
  • Speed Boost : Online self service to boost up internet speed at any time or whenever customers want.
  • Speed Shuffle : An online service for our customers to change or switch around the download and upload speed of their internet package. This service enables them to get the most out of their home internet without extra cost. The change takes effect in real time. Customers can choose upload and download speed to meet their changing demands up to 1 Gbps.

True Group’s strength is its ability to offer the convergence benefits of its networks, products and services. Packages bundling TrueOnline with True Mobile Group or TrueVisions Pay TV services have proven successful in terms of customer acquisitions and retention. Meanwhile our digital content and e-commerce offerings add value across the Group. True Group’s convergence strategy allows us to meet the demands of our subscribers’ lifestyles by building upon the complementary strengths of our communications services and solutions.

To modernise Thailand’s communications capabilities to a level equivalent to other countries, our aim is to turn Thailand into a “Connected Society”, where every citizen can be effectively connected via gigabit HOME Internet. This reflects True’s “Gigabit Internet Everywhere” concept that emphasises

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